Vridhira Shipping Policy

1. Overview

This Shipping Policy governs how Vridhira handles product shipments for sellers and customers. It describes responsibilities, shipping timeframes, costs, tracking, and dispute protocols.

2. Seller Shipping Responsibilities

2.1 Order Fulfillment & Dispatch

• Sellers must process and dispatch orders within the “Dispatch Window” shown in the seller dashboard (e.g. 12–48 hours).
  
• Proper packaging must be used to ensure product safety during transit.
  
• Sellers must attach correct address labels, order IDs, and necessary documents.
  
• If seller fails to dispatch within window, Seller has to pay applied penalty.
  

2.2 Logistics Partners & Pickup

• Vridhira will assign trusted logistics partners to pick up products from the seller location.
  
• Seller must have the product ready for pickup at the scheduled time.
  
• If pickup attempt fails (seller unavailable or product not ready), Vridhira may apply cancellation / holding charges and cancel the order after 5 days.
  

2.3 Shipping Cost & Responsibility

• For standard orders, sellers are not charged pickup fee (unless failure cases).
  
• For large/heavy items, sellers may incur extra handling charges (pre-agreed).
  
• In case of mispackaging or damage at seller end, seller bears cost of return or replacement.
  

3. Shipping Timeframes & Zones

* These are estimates. Delays may happen due to external factors (weather, traffic, strikes, etc.).

4. Shipment Tracking & Notifications

• Once pickup is registered, both seller and customer receive tracking details & AWB number.
  
• Real-time tracking updates (in transit, out for delivery, delivered) are shown on the platform.
  
• Notifications are sent via SMS / Email / App push at every major step.
  
• Sellers must promptly respond if any issue flagged in transit (address ambiguity, courier queries).
  

5. Lost, Damaged, or Delayed Shipments

5.1 Lost Shipments

• If shipment is declared lost by the courier (after internal investigation), replacement or refund will be initiated per Vridhira’s policies.
  
• Seller will cooperate with investigations and provide required documents.
  

5.2 Damaged Shipments

• If product arrives damaged, customer must report with photos/videos within 24 hours of delivery.
  
• Based on review, Vridhira will arrange replacement or refund.
  
• If damage is due to seller’s packaging fault, seller is responsible.
  

5.3 Delays

• Vridhira is not liable for shipping delays caused by external events (weather, strikes, natural disasters, customs).
  
• In case of unusual delays (beyond 2× expected), customers/sellers can raise a support request for status.
  

6. Return Pickups & Reverse Logistics

• For returns or exchanges, reverse pickup is initiated by Vridhira’s courier partners.
  
• Seller must keep the returned item ready for collection in original packaging.
  
• Reverse logistics cost is borne by:
  
  • Seller, if defect/damage is seller fault;
    
  • Customer, if reason is “change of mind” (as per return policy).
    
• Returned items are inspected upon arrival. If condition acceptable, refund or exchange is processed.
  

7. Heavy, Oversized & Bulky Goods

• For items beyond weight/dimensions thresholds (e.g. furniture, large appliances), special shipping terms apply:
  
  • Additional charges for handling and transport.
    
  • Delivery may be done up to ground-floor only, not inside rooms unless explicitly agreed.
    
  • Seller must clearly mark size/weight in listing so system can charge correct logistics.
    

8. International Shipping (If Applicable)

• At present, Vridhira primarily focuses on domestic (India) shipping.
  
• International orders are subject to customs, import duties, and extra transit time.
  
• Seller must comply with export laws, documentation, and packing standards.
  
• Vridhira or courier may charge buyer/seller for extra customs handling.
  

9. Shipping Dispute & Claims

• Disputes around lost/damaged shipments must be raised within 3-5 days of expected delivery.
  
• Claims should include order ID, date, photos, tracking details, and communication details.
  
• Vridhira will investigate and decide within 14 business days.
  
• Decisions (refund, replacement) will align with Return & Refund Policy.
  

10. Changes to Shipping Policy

• Vridhira reserves the right to update or modify this Shipping Policy at any time.
  
• Sellers and customers will be notified of major changes.
  
• Continued use of the platform indicates acceptance of updated policy.
  

11. Contact for Shipping Support

For shipping, logistics, or courier-related queries:

• 📧 Email: sellersupport@vridhira.in
  
• ☎️ Support Helpline: +91-8860001523