This Privacy Policy explains how vridhira, operating under Vridhara Charitable Trust collects, uses, shares, and safeguards the personal information of customers who interact with our website, mobile application, and services.
By using our platform, you agree to the practices described in this Policy.
1. General Policy Statement
1.1 The Company respects the privacy of its customers and complies with all applicable data protection laws in India (including the Information Technology Act, 2000 and its amendments).
1.2 This Policy is designed to give customers transparency regarding:
- What information we collect.
- How we use it.
- With whom we share it.
- How we protect it.
- We do not sell or rent customer data to any third parties for marketing purposes.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Full Name
- Contact Number
- Email Address
- Billing and Shipping Address
- Payment Details (partially stored; sensitive info like CVV not stored)
2.2 Non-Personal Information
- Browser type, device information, IP address.
- Cookies, pixels, and similar tracking technologies.
- Usage data such as pages viewed, products searched, and time spent on the site.
2.3 Sensitive Personal Data
- Financial information (bank/UPI details, card numbers).
- Identity proof documents if required for verification (e.g., KYC for high-value orders).
- Sensitive personal information will be collected only with explicit consent from the user.
3. How We Use Collected Information
The Company uses customer information for the following purposes:
- To process and deliver orders.
- To improve website functionality and user experience.
- To send order updates, confirmations, and delivery notifications.
- To send promotional emails, offers, and newsletters (opt-in basis).
- To prevent fraud, theft, or misuse of services.
- To comply with legal and regulatory requirements.
4. Sharing of Information
We may share customer information only in the following cases:
- With logistics partners and courier services for delivery.
- With payment gateway providers for order processing.
- With IT and customer support service providers.
- With government or legal authorities if required under law.
- We do not share customer details with third parties for profit. Sharing happens only when necessary for service fulfillment or compliance.
5. Cookies & Tracking Technologies
5.1 We use cookies, pixels, and similar technologies to:
- Save customer login preferences.
- Track shopping cart sessions.
- Analyze website traffic and improve service quality.
5.2 Customers can manage cookie preferences via their browser settings.
5.3 Disabling cookies may impact certain site functionalities such as login, cart, and checkout.
6. Data Storage & Retention
6.1 Customer data is stored on secure servers with encryption and firewalls.
6.2 Payment details are processed through PCI-DSS compliant payment gateways.
6.3 Data is retained only for as long as necessary to fulfill business and legal obligations.
6.4 Once data is no longer required, it is securely deleted or anonymized.
7. Data Security
7.1 We implement multiple security measures including:
- SSL encryption for all transactions.
- Role-based access to sensitive information.
- Regular audits and vulnerability assessments.
7.2 Customers are responsible for maintaining the confidentiality of their account credentials.
7.3 No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect customer data.
8. Customer Rights
Customers have the following rights regarding their personal data:
- Right to access their data.
- Right to correct inaccurate information.
- Right to request deletion of their data (subject to business/legal requirements).
- Right to opt-out of marketing communications.
- Right to withdraw consent at any time.
- Customers can exercise their rights by writing to our Privacy Officer (contact details below).
9. Children’s Privacy
9.1 Our platform is not intended for children under the age of 13.
9.2 We do not knowingly collect personal data from minors.
9.3 If we discover such data has been collected, it will be deleted immediately.
10. Fraud Prevention & Abuse Monitoring
10.1 Customer activity may be monitored to detect fraud, suspicious transactions, or abuse.
10.2 Data may be shared with legal authorities in case of fraudulent activities.
10.3 mRepeated fraudulent activities may lead to account suspension and blacklisting.
11. Third-Party Links & Services
11.1 Our website may contain links to third-party websites.
11.2 We are not responsible for the privacy practices of such third parties.
11.3 Customers are advised to review third-party policies before using their services.
12. International Data Transfers (If Applicable)
12.1 Data may be transferred to servers outside India for processing.
12.2 All such transfers will comply with applicable data protection laws.
12.3 By using our services, customers consent to the international transfer of their data.
13. Policy Updates
13.1 The Company may revise this Privacy Policy from time to time.
13.2 Changes will be updated on the website, and customers are encouraged to review periodically.
14. Contact Information
For questions or concerns regarding this Privacy Policy, customers may contact us at:
- 📧 Email: support@vridhira.in
- ☎️ Helpline: 8860001523
- 📍 Address: west delhi
- 👩💼 Privacy Officer: Amar Panchal