This Return & Refund Policy is applicable to all products sold through our e-commerce business operating under Vridhara Charitable Trust (hereinafter referred to as “Company”). This policy ensures transparency, customer satisfaction, and fair business practices.
1. General Policy Statement
- We value our customers and want them to have a smooth shopping experience.
- Returns and refunds are governed strictly by this policy.
- All customers are expected to read this policy carefully before making a purchase.
2. Eligibility for Returns
- A product is eligible for return if:
- It is damaged, defective, or incorrect at the time of delivery.
- It is unused, unworn, unwashed, and in its original packaging.
- The request is raised within the return window (7-10 days depending on the product category).
- It is damaged, defective, or incorrect at the time of delivery.
- Products like personal care, edible items, and customized products are non-returnable unless defective.
3. Conditions for Returns
- Customers must provide proof of purchase (invoice/order ID).
- The product must be returned with all original accessories, manuals, and tags.
- Products showing signs of misuse, damage, or tampering will not be accepted.
- For electronic items, customers must share an unboxing video to claim return/refund in case of defects.
4. Non-Returnable Products
The following categories of products are not eligible for return or refund due to hygiene, safety, and regulatory concerns:
a) Cosmetics & Personal Care
- Skincare & Beauty Products (creams, lotions, serums, face masks, toners).
- Makeup Items (lipsticks, foundations, mascaras, eyeliners, powders, palettes).
- Haircare Products (shampoos, conditioners, hair oils, serums).
- Fragrances/Perfumes & Deodorants (opened or used bottles are strictly non-returnable).
- Nail Paints & Nail Care Products.
- Personal Hygiene Products (razors, sanitary products, toothbrushes, etc.).
- Once the seal is broken or packaging opened, these products are non-returnable — even if unused.
b) Health & Wellness Products
- Food Supplements & Vitamins.
- Medicinal & Ayurvedic Products.
- Health Devices (thermometers, BP monitors, glucometers, etc.).
- For safety reasons, consumable/ingestible products are never accepted back once sold.
c) Perishable & Edible Items
- Fresh food, bakery items, dairy, frozen products, and beverages.
- Items requiring temperature-controlled storage (ice creams, chocolates, etc.).
- Perishable goods cannot be returned even if unopened, unless they arrive damaged/expired at the time of delivery.
d) Customized & Made-to-Order Products
- Products specially manufactured as per customer request (engraved, monogrammed, printed).
- Personalized clothing or accessories.
- Gift hampers or combo packs curated for special occasions.
e) Opened or Used Products
- Any product that shows signs of wear, use, or tampering.
- Items missing original tags, packaging, or safety seals.
- Products once opened or tested cannot be resold due to hygiene and safety compliance.
f) Other Sensitive Categories
- Gift Cards, Vouchers, and Digital Downloads.
- Underwear, Lingerie, and Swimwear.
- Bedding, Pillows, and Towels (once unsealed).
- Pierced Jewelry (earrings, nose pins, body piercings).
.
5. Return Process
- Customers must initiate a return by:
- Logging into their account and selecting the “Return” option.
- Contacting customer care via email/phone.
- Logging into their account and selecting the “Return” option.
- A Return Authorization Number (RAN) will be issued.
- The return must be shipped to the company within 7 working days of RAN issuance.
6. Pickup & Shipping of Returns
- For eligible products, reverse pickup will be arranged.
- In case reverse pickup is not available, the customer must self-ship the product to our warehouse.
- Shipping charges for returns will be borne by the seller if the product was defective/incorrect. In other cases, the customer bears the shipping cost.
7. Refund Policy
- Refunds will be processed after:
- Inspection of the returned product.
- Approval by the quality check team.
- Inspection of the returned product.
- Refund Timeline:
- Prepaid Orders: Refund credited to the original payment method within 7-10 working days.
- Cash on Delivery Orders: Refund processed via bank transfer/UPI within 10-15 working days.
- Prepaid Orders: Refund credited to the original payment method within 7-10 working days.
- Partial refunds may be issued if the product shows minor usage or if accessories are missing.
- If the customer has provided a product that is different from the one originally supplied to them therefore , no refund will be issued.
8. Replacement Policy
- If the customer opts for replacement instead of refund:
- The replacement product will be shipped after the returned product passes quality checks.
- Replacement is subject to stock availability.
- If unavailable, a refund will be initiated.
- Replacement allowed only for clothing and footwear categories.
- Size/color replacement must be requested within 7 days of delivery.
- Replacement requests will be fulfilled one-time only per order.
- The replacement product will be shipped after the returned product passes quality checks.
9. Exchange Policy
- Exchanges allowed only for clothing and footwear categories.
- Size/color exchanges must be requested within 7 days of delivery.
- Exchange requests will be fulfilled one-time only per order.
10. Cancellation Policy
- Orders can be canceled:
- Before they are shipped → Full refund.
- After dispatch → Treated as a return, and shipping costs may apply.
- Before they are shipped → Full refund.
11. Late or Missing Refunds
- If a refund has not been received within the mentioned time:
- Customer must check their bank account/UPI/Wallet.
- Contact the bank/payment gateway.
- If unresolved, contact our customer support.
- Customer must check their bank account/UPI/Wallet.
12. Fraud & Abuse of Return Policy
- Returns are closely monitored to prevent misuse.
- Customers repeatedly returning products without valid reason may face:
- Account suspension.
- Ineligibility for future returns/refunds.
- Account suspension.
13. Special Provisions
- Seasonal Sales/Discounted Products may have different return rules, clearly mentioned on the product page.
- Products bought under Buy One Get One (BOGO) must be not refundable and returned
14. Damaged or Missing Items
- If a product is delivered damaged or missing parts:
- Customer must report within 24-48 hours of delivery with photos/videos.
- Claims reported after this window may not be accepted.
- Vridhira will iform you within 3-10 days
- Customer must report within 24-48 hours of delivery with photos/videos.
15. International Orders (If Applicable)
- Return shipping charges for international orders will be borne by the customer, except in case of defective/incorrect products.
- Refunds may take 15-20 working days due to international transaction policies.
16. Policy Modification Rights
- The company reserves the right to amend or update this policy at any time without prior notice.
- The latest policy will always be available on our official website.
17. Customer Support
- For return and refund queries, customers can reach out at:
- 📧 Email: support@vridhira.in
- ☎️ Phone:8860001523
- 📍 Address: West Delhi
- Customers must provide unboxing video for electronics.
- Company covers return shipping only for defective/incorrect products.
- Partial refunds allowed in specific cases.
- Return misuse prevention clause (account suspension for fraud).